Responsible Gaming

Gambling as Entertainment

Gambling at Maya casino should be seen as a form of entertainment, not a way to earn money or solve financial difficulties. Every game outcome relies on chance, and there is no guaranteed way to win. Set a budget you can afford to lose before you begin, and treat any money spent as the cost of your entertainment — not an investment. Never gamble with funds meant for rent, bills, food, education, or other essential needs.

Age Verification

You must be at least 18 years old to access online casino platforms in the Philippines, and at least 21 years old for land-based casinos under PAGCOR regulations. Maya casino strictly enforces age verification procedures. Providing false information about your age violates our terms of service and Philippine law. If you are under the legal gambling age, please leave this website immediately. Parents and guardians are encouraged to use filtering software such as Net Nanny or CyberPatrol to block minors from accessing gambling content.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and may be hard to recognize at first. Ask yourself honestly if any of the following apply to you:

• Chasing losses — returning to gamble again after losing money, hoping to win it back
• Hiding your gambling activity from family, friends, or colleagues
• Lying about how much time or money you spend gambling
• Gambling until your last peso is gone
• Borrowing money, selling possessions, or using funds meant for essentials to gamble
• Neglecting work, school, or family responsibilities because of gambling
• Feeling restless, irritable, or anxious when trying to cut back or stop
• Using gambling as an escape from stress, anxiety, depression, or personal problems
• Gambling more to get the same level of excitement you once felt with smaller bets
• Experiencing conflict with loved ones over your gambling habits
• Thinking about gambling constantly — planning the next session, reliving past wins
• Being unable to stop even when you want to, despite repeated attempts

If you recognize two or more of these signs in yourself, we strongly encourage you to reach out for help using the resources below.

Self-Help Tools

Maya casino provides several tools to help you stay in control of your gambling activity:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, further deposits are blocked until the next period begins.
• Loss Limits: Cap the total amount you can lose over a set timeframe. When you reach this threshold, you will be unable to place further bets for that period.
• Reality Checks: Receive on-screen notifications at regular intervals showing how long you have been playing and how much you have spent. This helps you stay aware of your session length and prevent time from slipping away unnoticed.
• Time-Out Periods: Temporarily suspend your account for a chosen period — 24 hours, 7 days, 30 days, or longer. During a time-out, you cannot access your account or place any bets.
• Self-Exclusion: Permanently or semi-permanently close your account. Self-exclusion can last from 6 months up to 5 years, or indefinitely. Once self-excluded, you will not be able to reopen your account until the exclusion period ends.
• Session Time Limits: Set a maximum duration for a single gaming session. When your time is up, you will be logged out automatically.
• Account History Access: View your full transaction and betting history at any time to understand your spending patterns clearly.

To activate any of these tools, visit the "My Account" section of the Maya casino platform or contact customer support directly.

Support Organizations

If you are concerned about your gambling or someone you care about, the following organizations offer free, confidential support:

Philippines

• PAGCOR Responsible Gaming Program — the Philippine Amusement and Gaming Corporation operates a helpline and counseling services. Visit www.pagcor.ph for contact details and support information.
• National Center for Mental Health (NCMH) — provides crisis intervention and mental health support. 24/7 hotline: 1553 (toll-free within the Philippines) or 0917-899-USAP (8727).

International Resources

• UK: GamCare at www.gamcare.org.uk — provides free advice, support, and a live chat service. GamStop at www.gamstop.co.uk — a free self-exclusion scheme for UK-licensed online gambling sites.
• Australia: Gambling Help Online at www.gamblinghelponline.org.au — free, confidential support available 24/7.
• Canada: Responsible Gambling Council at www.responsiblegambling.org — offers prevention programs, research, and resources.
• United States: National Council on Problem Gambling at www.ncpgambling.org — call 1-800-GAMBLER for confidential assistance.
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) at www.bzga.de — provides gambling addiction information and helpline services.
• Singapore: National Council on Problem Gambling (NCPG) at www.ncpg.org.sg — helpline 1800-6-668-668.
• Malaysia: Gamblers Anonymous Malaysia — peer support meetings in Kuala Lumpur and other major cities.
• International: Gamblers Anonymous at www.gamblersanonymous.org — a global fellowship of men and women who share their experiences to support one another in recovery.

Seek Help Today

If you feel that gambling is no longer a form of entertainment for you, or if you recognize any of the warning signs described above in your own behavior or that of someone close to you, please do not hesitate to reach out. Help is available, confidential, and free. Contact any of the organizations listed above, speak with a trusted friend or family member, or talk to a healthcare professional. You are not alone, and recovery is possible. Taking the first step to ask for help is a sign of strength, not weakness.

Maya casino is committed to providing a safe, fair, and responsible gaming environment for all players in the Philippines and beyond.